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The 10 Bike Shop Customer Etiquette Commandments

by Levi Bloom on August 29, 2002

This article was inspired by all those things customers do that really irritate bike shop owners and employees. I decided to create this list of 10 commandments for you to follow.

1. Thou shall buy from nowhere before your local bike shop.

Always go to your local bike shop before resorting to mail-order catalogs.

2. WD-40 shall not be applied as chain lube.

Does it say "lubricant" on the bottle? Didn't think so...

3. Keep frequent thy visits to the local bike shop.

You should go at least once per week, not just on the holidays.

4. Thou shall not park your Mercedes in front of the store and then attempt to haggle the price on a $350 bike.

What, you think bike shops have the same margins as car dealers?

5. Thou first bike may come from Wal-Mart, but that is it.

Learn from your mistakes so you don't repeat them.

6. Thou wert never "just riding along."

That's as believeable as "the dog ate my homework."

7. If thou wert "just riding along," do not expect thou crumpled frame and bent wheels to be covered under warrantee.

"Well I was just riding along... but then there was this big jump..."

8. Thou shalt not request solid tubes or at least ask for them to be fixed.

Maybe you should try putting some air in them, or learn the simple task of fixing a flat tire.

9. If thou wish to get a good deal on a tube by talking to "Rick," maybe you should just see Rich.

"Yeah I'll take two of those, but Rick usually helps me out..." wink wink ;)

10. Thou shall not quote mail-order catalogs in the shop.

When was the last time a catalog fixed your bike for you the night before an important ride?


If you are a customer like this, don't be offended, I am partly joking! What fun would a bike shop be without some funny/odd/amusing/stupid events like these every day?

Thanks go out to Bloom Bike Shop, The Bike Barn, and Bike Pedalers bike shops for their input.


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